Travelex Currency Services Inc. ("Travelex") provides the following details about our privacy practices
for consumers that apply for or purchase our products and services ("you").
At Travelex, we recognize that consumers are concerned about the confidentiality and privacy of their personal
information. We would like you to understand why we ask for your personal information, what personal information
we collect, how we keep your personal information confidential and safe, how you can inquire about the personal
information we hold about you, and what personal information we disclose and how you can limit certain disclosures.
2. Why We Ask You For Your Personal Information
We ask you for your personal information for the following purposes:
- to facilitate the provision of the products and services you request from us including verification of your identity;
- to provide you with information and offers on our products and services, that we believe may be of interest to you,
and in certain circumstances to allow Travelex group companies (that is, Travelex subsidiaries and affiliates) to provide
you with information about their own products or services; and
- to comply with the law.
3. Information We Collect and How We Use it
If you choose to order products or services from us, via telephone, mail, in person at one of our retail outlets, or
from our Website, you will have to provide us with certain information, including personal information such as: your
name, mailing and/or e-mail address, credit or debit card information, Driver's License or passport and/or other
photographic identification. We may also obtain information about your transactions with us and/or our group companies
and other information for payment purposes or to comply with legal requirements.
Federal law requires us to obtain, verify and record information in order to confirm your identity. This information will
include your name, address, date of birth and any other information required in order to complete the verification process.
The information provided by you and the results of the verification process will be retained by Travelex and our third party
fraud checking agent for audit and fraud prevention purposes.
We limit the personal information we collect to only that which is required to execute a transaction, provide you with
4. Disclosure of and Control Over Personal Information
We will only disclose personal information to other Travelex group companies or third parties for everyday business purposes,
such as to process your transactions, maintain your account(s), perform information technology functions, respond to court
orders and legal investigations, report to credit bureaus, or to offer our products and services to you. Please note that
these disclosures are not subject to an opt out choice, as such disclosures are necessary to run our everyday business.
5. Protection of Personal Information
We maintain physical, organizational and electronic security measures to protect your personal information. These include
the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to
relevant information by authorized employees and independent contractors only ("Employees"), and through the use of passwords and pass keys.
We instruct our Employees with access to your information that it is to be used only in adherence with the principles set
are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they
Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security
of information transmitted to the Website. However, your order is placed over a secure connection and your personal information
is encrypted to ensure your data remains as safe as possible.
6. Accessing Your Personal Information
If you want to review or verify your personal information, find out to whom we have disclosed it, as permitted by this Privacy
Policy, or if you are unsure whether we have a record containing your personal information and would like to confirm whether or
not we do, you can contact us, as per the contact information in paragraph 12 below, and we will respond to your request as soon
as possible. At that time, we will need specific information from you to enable us to search for, and provide you with, the
personal information we hold about you.
There may be instances where we will not be able to provide the personal information we hold about you that you request. Some of
these instances include if it:
- contains references to other persons;
- is subject to attorney-client or litigation privilege;
- contains our own proprietary information that is confidential to us;
- is too costly, in our determination, to retrieve; or
- cannot be disclosed for legal reasons.
If we are unable to provide you with access to your personal information, we will always explain the reason why, if possible.
7. Keeping Your Personal Information Accurate
We take reasonable steps to maintain the accuracy of your personal information for as long as it is being used for the purposes
example to your mailing address or telephone number, will help us provide you with the best possible service. Should you discover,
upon review of your personal information, that amendments are required, please advise us. We will use our best efforts to advise
others of any important amendments to your personal information which we may have released to them.
We only keep your personal information for as long as and to the extent that we need it to meet the purposes set out in this
you have with us; and (2) any legal requirements we may have to meet.
9. Unsolicited Direct Marketing
Your personal information will not be provided to any other member of the Travelex group of companies or third parties for their
own direct marketing purposes unless you have expressly consented to such activities. If you do not wish to receive marketing
materials from us you may opt out of such activities by contacting us at the e-mail address or telephone number provided in
paragraph 12 below, or by clicking the unsubscribe option in any e-mail marketing communications we send you. Consumers acknowledge
that they may be contacted by mail, telephone or e-mail for customer service and/or billing purposes. We do not sell lists of consumers
of our products and services to unaffiliated third parties for their use, except where necessary in connection with the sale or
acquisition of some or all of the business.
On our Website, we may collect information about your computer, including where available, your IP address, operating system and
browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our
users' browsing actions and patterns, and does not identify you as an individual.
For the same reason, we may obtain information about your general internet usage by using a "cookie" file. Cookies are small pieces
of information that are stored on your computer's hard drive by your browser. They help us improve the Website and make it possible
for Travelex to identify some of your preferences. On revisiting the Website, Travelex's computer server will recognize the cookie,
giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However,
if not configured or if you alter your browser to disable the acceptance of cookies, you may not be able to use the Website. Unless
time to take notice of any changes made. By using the Website and/or any service offered on the Website or by placing orders after
we have changed these terms, you will be accepting these changes.
12. Please Contact Us
at firstname.lastname@example.org, or call 1-877-414-6359.