Travelex Privacy Policy

Travelex Currency Services Inc. ("Travelex") provides the following details about our privacy practices for consumers that apply for or purchase our products and services ("you").

This Privacy Policy is incorporated into and subject to Travelex’s Online Terms and Conditions.Each time that you access or use the Website you signify that you have read, understand, and agree to be bound by the Terms and Conditions and this Privacy Policy. If you do not agree to the Online Terms and Conditions and this Privacy Policy, you must discontinue using the Website.


At Travelex, we recognize that consumers are concerned about the confidentiality and privacy of their personal information. We would like you to understand why we ask for your personal information, what personal information we collect, how we keep your personal information confidential and safe, how you can inquire about the personal information we hold about you, and what personal information we disclose and how you can limit certain disclosures. We urge you to read our Privacy Policy carefully.

Travelex has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.

Why We Ask You For Your Personal Information

We ask you for your personal information for the following purposes:

  1. - to facilitate the provision of the products and services you request from us including verification of your identity;
  2. - to provide you with information and offers on our products and services, that we believe may be of interest to you, and in certain circumstances to allow Travelex group companies (that is, Travelex subsidiaries and affiliates) to provide you with information about their own products or services;
  3. - to comply with the law; and
  4. - for the purposes set forth in this Privacy Policy.

Information We Collect and How We Use it

Information We Collect From You

If you choose to order products or services from us, via telephone, mail, in person at one of our retail outlets, or from our Website, you will have to provide us with certain information, including personal information such as: your name, mailing and/or e-mail address, credit or debit card information, Driver's License or passport and/or other photographic identification. We may also obtain information about your transactions with us and/or our group companies and other information for payment purposes or to comply with legal requirements.

Federal law requires us to obtain, verify and record information in order to confirm your identity. This information will include your name, address, date of birth and any other information required in order to complete the verification process. The information provided by you and the results of the verification process will be retained by Travelex and our third party fraud checking agent for audit and fraud prevention purposes.

We limit the personal information we collect to only that which is required to execute a transaction, provide you with information about our products and services, and to meet the purposes set out in this Privacy Policy.

Information We Collect and How We Use It

Supplemental Information: We may from time to time supplement information you give us with information from other sources, such as information to validate or update your address. We use this information to help us maintain the accuracy of the information we collect and for internal business analysis or other business purposes.

Information Collected Through Technology

In addition to any personal information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Website ("Usage Information"). This may include the browser that you are using, the URL that referred you to the Website, all of the areas within the Website that you visit, location, and the time of day, among other information. We may use this Usage Information for a variety of purposes, including to enhance or otherwise improve the Website. In addition, we collect your IP address or other unique device identifier (“Device Identifier”) for your computer or other device used to access the Website (any, a “Device”) and may identify your specific location for certain services available on our Mobile App, as more clearly spelled out in this policy ("Geo-location"). A Device Identifier is a number that is automatically assigned to the Device used to access the Website. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your personal information, we will treat it as personal information.

A few of the tracking technologies that may be used to collect Usage Information include, without limitation, the following:

  1. Cookies: A cookie is a data file placed on a Device when it is used to access our Website. We use cookies to collect information for record keeping purposes and to make it easier to navigate the Website. Cookies are stored on users’ hard drives. We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into a site and expire when the user closes his/her browser. Persistent cookies are used to make tasks like logging into a site easier for returning users by remembering a user’s login information. Persistent cookies stay on a user’s hard drive from one session to the next. Flash cookies, known as local shared objects, are data files placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device to personalize your visit. Our third-party service providers also may use Flash cookies to collect and store Usage Information. Flash cookies are different from standard browser cookies because of the amount of, type of, and how data is stored. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here. If you choose to disable cookies on your Device, some features of the Website may not function properly.
  2. Web Beacons: We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Website and messages by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages.
  3. HTML5: We use HTML5 in the Website for the iPhone or iPad (and other Apple iOS devices). HTML5 has browser web storage that does not rely on traditional browser cookies. Like Flash cookies, HTML5 cookies are not stored in a browser “cookies” file and, like Flash cookies, can be used to track users across Website. HTML5 is only used by us to complete the transaction process and is then deleted by us. To our knowledge there is currently no known way for a user of a mobile device to remove HTML5 tracking and storage from that device.
  4. Web Logs: Like most standard website servers, we log Device Identifiers in order to improve security, analyze trends and administer the Website. We may track your movement within the Website, the pages from which you were referred, access times and browser types. This information may also include the browser you are using, the Internet address from which you linked to our Website, and the operating system of your computer. We use this information in the aggregate to gauge the effectiveness, usage, and popularity of our Website, track information for statistical purposes, help diagnose and troubleshoot server malfunctions, analyze trends, track user movement in the aggregate, and gather broad demographic information.
  5. Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.
  6. Geolocation Services: When you have the Geo-location software running on your mobile phone, computer or other device, we may collect that information as controlled by your privacy settings on those Devices in order to assist you in searching Travelex locations where you can purchase our good and services. We only retain your location information to facilitate your search and do not share your Geo-location for any other purpose.

Third Party Analytics Technologies

We use third parties’ analytic and other tools to better understand who is using the Website, how people are using the Website and how to improve the effectiveness of the Website, and to help us serve more targeted content and advertising to you. Those third party companies may use cookies, pixel tags or other technologies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the Website, Device Identifiers, type of operating system and browser used and other web site you may have visited. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies. You should consult the respective privacy policies of these third parties to see your options for opting out of their use of such devices. If you would like more information regarding which third party companies we use to provide these services who may be serving cookies or other tracking tools on our Website or want to know more about what your choices are about not having this anonymous collected or used by these companies, you can access these companies’ information pages at the bottom of this Privacy Policy.

Our Business Relationship

When you provide us with information in connection with a particular activity or purchase or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you future information about Travelex using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.

Use Of Your Personal Information

If you provide information when buying travel money or other goods or services from Travelex, we may use such personal information for the purposes of:

  1. - collecting payment and processing your order;
  2. - complying with our legal and regulatory obligations (including fraud prevention and anti-money laundering);
  3. - complying with our obligations to third party product issuers in accordance with the terms and conditions of their services;
  4. - keeping you informed by email of similar Travelex Group products or services to those which you have bought, unless you have indicated that you would not like us to do so;
  5. - providing you with any email of mobile alerts you have registered for; and
  6. - ensuring that content from the Website is presented in the most effective manner for you and for the device you use to access the services offered on the Website.

Transactional Communications: We may use your personal information to contact you about services on our Website for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry. We may also send you announcements and emails from time to time relating to your account. You may not opt-out of these communications, which are not promotional in nature.

Offers And Promotional Messages via email or text: We may also use your email address (or mobile phone number if you have provided express consent to do so) to send you updates and communications about our products and services or other messages, such as alerts, text messages, or special offers. If you do not want to receive such messages, you may opt out or change your preferences by contacting us at the e-mail address or telephone number provided in paragraph 12 below. You also will be given the opportunity, in any promotional email or text message that we send to you to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. Follow the unsubscribe instructions included in each email or click "STOP" on a mobile text. You may write us an e-mail to

Feedback: All comments, feedback or materials submitted by you to Travelex including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, “Feedback”), shall be received and treated by us on a non-confidential and unrestricted basis. Travelex will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling products and services incorporating such Feedback. You agree that in submitting Feedback, it will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of “spam”. If you wish to access any personal information which may be associated with this information you can contact us at

Service Providers: We use third party service providers to help us operate our business and the Website and administer activities on our behalf. We may share your information with these third parties for those limited purposes.

Direct Marketing: Your personal information may be provided to any other member of the Travelex Group or third parties for their own direct marketing purposes. If you do not wish to receive marketing materials from us you may opt out of such activities by contacting us at the e-mail address or telephone number provided in paragraph 12 below, or by clicking the unsubscribe option in any e-mail marketing communications we send you. Consumers acknowledge that they may be contacted by mail, telephone or e-mail for customer service and/or billing purposes. We do not sell lists of consumers of our products and services to unaffiliated third parties for marketing purposes and only share with third parties as set forth in this Privacy Policy.

Strategic Partners: From time to time we may enter into a special relationship with another company that is not a Travelex Affiliate to provide additional features on the Website. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies. These special relationships may include business partners, sponsors and co-branded Website (referred to here as "co-branded pages"). Any information, including personally identifiable information that you provide on one of these co-branded pages will be shared with these third party partners. By participating in activities or providing your information on these co-branded pages, you also consent to our providing your personal information to those third parties.

Legal Matters; Safety: We may, without your consent, access and disclose your information, any communications sent or received by you and any other information that we may have about you or your account as may be permitted or required by law (including, but not limited to, court order or subpoena), or to prevent or investigate suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your information and/or communications in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat or when we believe your conduct on the Website is inappropriate and inconsistent with generally accepted norms of behavior.

Sale Or Transfer Of Business Or Assets: In the event that we, or any of our businesses, are sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, personally identifiable information of our users may be one of the assets sold or merged in connection with that transaction. Such information may also need to be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support or funding. In such transactions, personal information will be subject to the promises made in any pre-existing privacy policy in effect when the information was obtained.

Disclosure of and Control Over Personal Information

We will only disclose personal information to other Travelex group companies or third parties for everyday business purposes, such as to process your transactions, maintain your account(s), perform information technology functions, respond to court orders and legal investigations, report to credit bureaus, or to offer our products and services to you. Please note that these disclosures are not subject to an opt out choice, as such disclosures are necessary to run our everyday business.

Protection of Personal Information

We maintain physical, organizational and electronic security measures to protect your personal information. These include the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees and independent contractors only ("Employees"), and through the use of passwords and pass keys.

We instruct our Employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. As a condition of employment, our Employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave or retire from Travelex.

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information transmitted to the Website. However, your order is placed over a secure connection and your personal information is encrypted to ensure your data remains as safe as possible.

Accessing Your Personal Information

If you want to review or verify your personal information, find out to whom we have disclosed it, as permitted by this Privacy Policy, or if you are unsure whether we have a record containing your personal information and would like to confirm whether or not we do, you can contact us, as per the contact information in paragraph 12 below, and we will respond to your request as soon as possible. If you wish to have your personal information deleted, we may not be able to honor your request due to financial regulations. At that time, we will need specific information from you to enable us to search for, and provide you with, the personal information we hold about you.

There may be instances where we will not be able to provide the personal information we hold about you that you request. Some of these instances include if it:

  1. - contains references to other persons;

  2. - is subject to attorney-client or litigation privilege;

  3. - contains our own proprietary information that is confidential to us;

  4. - has already been destroyed due to legal requirements or because we no longer need it for the purposes set out in this Privacy Policy;

  5. - is too costly, in our determination, to retrieve; or

  6. - cannot be disclosed for legal reasons.

If we are unable to provide you with access to your personal information, we will always explain the reason why, if possible.

Keeping Your Personal Information Accurate

We take reasonable steps to maintain the accuracy of your personal information for as long as it is being used for the purposes set out in this Privacy Policy, and you play an active role in keeping us up-to-date. Prompt notification of any changes, for example to your mailing address or telephone number, will help us provide you with the best possible service. Should you discover, upon review of your personal information, that amendments are required, please advise us immediately.


We only keep your personal information for as long as and to the extent that we need it to meet the purposes set out in this Privacy Policy. The length of time we retain your personal information is also affected by: (1) the type of product or service you have with us; and (2) any legal requirements we may have to meet.

Important Disclosures, Practices

A Note To International Users: The Website may be hosted in the United States. If you are using the Website from outside the United States, by providing your information to the Website, you are consenting to the transfer of your information to the United States for processing and maintenance in accordance with this Privacy Policy and our Terms of Use. You are also consenting to the application of United States federal, and New York State law in all matters concerning the Website.

Children's Privacy: Travelex does not knowingly collect or solicit personal information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide personal information on the Website. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s personal information from our systems. If you believe that we might have any information from or about a child under 13, please contact us at

Disputes: If you choose to visit or access any services through the Website any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of the United States, and the State of New York.

No Rights of Third Parties: This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Website.

Change of Privacy Policy and Feedback

Any changes we make to our Privacy Policy in the future will be posted on this page. Please do check our Privacy Policy from time to time to take notice of any changes made. By using the Website and/or any service offered on the Website or by placing orders after we have changed these terms, you will be accepting these changes.

This Privacy Policy was last updated on 21 August 2013.

Please Contact Us

If, at any time, you have questions, concerns or comments about our Privacy Policy, please feel free to contact our privacy manager at, or call 1-800-511-7115.

© 2013 Travelex Currency Services Inc. All Rights Reserved

Third Parties Providers of Analytics Tools as of November 9, 2012

This is a list of third parties who provide us with information, reports and analysis about the usage and browsing patters of our users through tracking technology:

Google -

Flurry -